Terms of Service

These terms govern your use of Relivit ("we", "us") and any purchase of a product with a memory QR code. By placing an order you agree to these terms.

1. What we provide

We sell garments printed with a unique QR code. The QR code links to a web page ("memory page") that displays the video or photo you uploaded ("your content").

2. Hosting period

Memories are hosted for a defined period, not forever. We will host your memory page for 5 years from the date your order is paid (the "hosting period"). Before the hosting period ends we will contact you at the email on your order with options, which may include renewing hosting for a fee or downloading your content. After the hosting period, the QR code may stop showing your content.

3. Your content

• You confirm you own your content or have permission from everyone who owns it or appears in it.
• You keep ownership of your content. You give us a non-exclusive licence to store, review, process and display it for the purpose of providing the service.
• Your content must follow our Content Rules. We review every upload before printing and may reject, disable or remove content at our discretion.

4. Orders, prices and payment

Prices are shown in Nigerian Naira (₦) and include the product price and a memory fee based on the type and length of your content. Payment is processed by Paystack. Shipping costs and timelines are confirmed separately after your order.

5. Rejected content and refunds

If we cannot approve your content we will tell you why and give you a chance to send a replacement. If no acceptable replacement is provided within 14 days, you may request a refund of the order before it is printed. Printed, personalised items are not returnable except for manufacturing defects.

6. Availability

We aim to keep memory pages available during the hosting period but do not guarantee uninterrupted access. The memory page depends on third-party internet services and on the visitor's device and connection.

7. Liability

To the extent permitted by Nigerian law, our total liability for any claim is limited to the amount you paid for the order concerned.

8. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.

9. Contact

hello@relivit.ng